July 19, 2023
Monroe, LA – The Journal of the American Medical Association’s (JAMA) Network Open publishes Northeast Delta Human Services Authority’s (NEDHSA) research entitled, “Association Between Telehealth and Missed Appointments Among Patients Experiencing Behavioral Health Challenges.” NEDHSA’s cohort study is a retrospective analysis of the electronic health records of patients with behavioral health conditions who scheduled appointments in outpatient clinics in rural Louisiana from May 1, 2022, to January 31, 2023. The study sample included 9,715 appointments (3,318 in-person and 6,397 telehealth). The no-show rate was 13 percent for in-person appointments and 17 percent for telehealth appointments.
NEDHSA Executive Director Dr. Monteic A. Sizer said JAMA Network Open’s publishing of the agency’s research “validates our empirical focus and overall population health improvement desires in Louisiana’s Delta. We are honored to have our research featured in such a prestigious, peer-reviewed journal.”
“We are committed to further publishing outcome-based research on the effectiveness of our integrated behavioral and primary healthcare model,” Dr. Monteic A. Sizer said. “I established our analytics department to help us better measure the outcomes and efficiencies of our internal operations and also to be able to help us know more about the social, environmental, psychological, and primary healthcare needs of the thousands of vulnerable patients we serve regionally. With this data focus and our commitment to continuous improvement, we are well on our way to further transforming our region and the lives of those we serve.”
NEDHSA’s Director of Behavioral and Primary Health Analytics, Dr. Dependra Bhatta, said, “the results of the study suggest that, although telehealth was widely implemented after the beginning of the COVID-19 pandemic to limit the spread of the virus, it may have unintentionally prompted patients experiencing behavioral health challenges to miss their scheduled appointments at a rate higher than it would have been for in-person care.”
“Our study finds that the comparison of no-shows between patients using telehealth and in-person care after matching indicated that patients in the telehealth cohort had statistically significantly higher odds of no-shows than patients in the in-person cohort,” Dr. Bhatta said.
To view the research in its entirety, please see the following link: https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2807436
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