NEDHSA FAQs

What is the Northeast Delta Human Services Authority (NEDHSA)?

NEDHSA manages community-based services for individuals diagnosed with major mental illness, developmental disabilities and addictive disorders. NEDHSA is devoted to deliver programs and services that encourage people to reach their true potential. These are our three guiding principles that drive how we serve our citizens:

  • Greater access to services
  • Excellent customer service
  • Quality, competent care

Who does NEDHSA serve?

NEDHSA serves citizens diagnosed with major mental illness, developmental disabilities and addictive disorders in these 12 northeastern Louisiana parishes: Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, and West Carroll.

How do I know if I am eligible for NEDHSA services?

If you think you are having mental health issues such as depression, severe mood swings, hallucinations, or emotional problems resulting from a traumatic event, we will assess you and determine if you meet our admission criteria or if you would benefit from our assisting you with some other treatment placement.

What type of insurance do we accept?

We accept most private insurance plans, such as:

  • Medicaid
  • Medicare
  • Blue Cross and Blue Shield
  • United Behavioral Health Care (OPTUM)
  • United Health Care
  • ATENA
  • Benefit Management
  • Humana
  • Cigna
  • CHAMPVA

 

Although we accept most private insurance, please be sure to contact your insurance company to make sure the services you need are covered under your plan. Insurance is not required to receive services. We will accept patients who meet eligibility requirements. Client fees are based on income and number of dependents.

Where are NEDHSA facilities and clinics located?

To find services for addictive disorders and mental health services, please call one of the clinics listed below to schedule an appointment. This will minimize the time you’ll have to wait. The Monroe Clinic has a dedicated walk-in assessment unit and accepts walk-ins from 8:00 a.m. to 2:00 p.m. The Ruston Clinic also accepts walk-ins from 8:00 a.m. to 12 p.m. The remaining clinics may be able to accommodate a walk-in if there is an hour of unscheduled time or a cancellation, but a walk-in to the rural clinics without an appointment may result in longer wait times. For best results, call first to schedule an appointment. For developmental disabilities services, please call 318-362-5188 or you may walk-in to the Women & Children’s Clinic, which also serves as the NEDHSA Development Disabilities Application Center, between 8:00 a.m. and 4:30 p.m., Monday through Friday.

If you are experiencing a mental health crisis beyond our hours of operation, please call our 24/7 crisis line at 1-800-256-2522. We will speak with you and help you find the services you need. We will refer you elsewhere if your needs are beyond the scope of the services we offer. If you are experiencing a medical emergency or feel you may be a danger to yourself or others, please visit the nearest emergency room or call 911.

NEDHSA Monroe Clinic

4800 South Grand St.
Monroe, LA 71202
318-362-3339
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction and Mental Health Clinic)
Driving Directions

NEDHSA Bastrop Clinic

451 E. Madison Avenue.
Bastrop, LA 71220
318-283-0868
Hours of Operation: 
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Women & Children’s Clinic

3200 Concordia St.
Monroe, LA 71201
 318-362-5188
Hours of Operation: 
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Developmental Disabilities Application Center and Family Support Unit)
Driving Directions

NEDHSA Ruston Clinic

602 East Georgia Ave.
Ruston, LA 71270
318-251-4125
Hours of Operation: 
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Columbia Clinic

5159 Hwy 4 East
Columbia, LA 71418
318-649-2333
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Tallulah Clinic

1012 Johnson St.
Tallulah, LA 71282
318-574-1713
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Mental Health Clinic)
Driving Directions

NEDHSA Winnsboro Outreach

1301 Landis St.
Winnsboro, LA 71295
318-649-2333 or 318-435-2146
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Mental Health Clinic)
 Driving Directions

For developmental disabilities services, please call 318-362-5188.

Mental Health and Addictive Disorder Services

NEDHSA Monroe Clinic

4800 South Grand St.
Monroe, LA 71202
318-362-3339
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction and Mental Health Clinic)
Driving Directions

NEDHSA Bastrop Clinic

451 E. Madison Avenue.
Bastrop, LA 71220
318-283-0868
Hours of Operation: 
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Women & Children’s Clinic

3200 Concordia St.
Monroe, LA 71201
 318-362-5188
Hours of Operation: 
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Developmental Disabilities Application Center and Family Support Unit)
Driving Directions

NEDHSA Ruston Clinic

602 East Georgia Ave.
Ruston, LA 71270
318-251-4125
Hours of Operation: 
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Columbia Clinic

5159 Hwy 4 East
Columbia, LA 71418
318-649-2333
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Tallulah Clinic

1012 Johnson St.
Tallulah, LA 71282
318-574-1713
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Mental Health Clinic)
Driving Directions

NEDHSA Winnsboro Outreach

1301 Landis St.
Winnsboro, LA 71295
318-649-2333 or 318-435-2146
Hours of Operation:
Monday – Friday 8:00 a.m. – 4:30 p.m.
(Mental Health Clinic)
 Driving Directions

Who do I call for help?

To find services for addictive disorders and mental health services, please call one of the clinics listed below to schedule an appointment. This will minimize the time you’ll have to wait. The Monroe Clinic has a dedicated walk-in assessment unit and accepts walk-ins from 8:00 a.m. to 2:00 p.m. The Ruston Clinic also accepts walk-ins from 8:00 a.m. to 12 p.m. The remaining clinics may be able to accommodate a walk-in if there is an hour of unscheduled time or a cancellation, but a walk-in to the rural clinics without an appointment may result in longer wait times. For best results, call first to schedule an appointment. For developmental disabilities services, please call 318-362-5188 or you may walk-in to the Women & Children’s Clinic, which also serves as the NEDHSA Development Disabilities Application Center, between 8:00 a.m. and 4:30 p.m., Monday through Friday.

If you are experiencing a mental health crisis beyond our hours of operation, please call our 24/7 crisis line at 1-800-256-2522. We will speak with you and help you find the services you need. We will refer you elsewhere if your needs are beyond the scope of the services we offer. If you are experiencing a medical emergency or feel you may be a danger to yourself or others, please visit the nearest emergency room or call 911.

What are the general admission criteria for NEDHSA services?

Please contact us for additional information. Following is general admission criteria:

For People with Developmental Disabilities:

  • You are a resident of one of the 12 parishes we serve.
  • You have a severe, chronic disability and/or traumatic brain injury that manifested before age 22.
  • You have a substantial developmental delay or specific congenital or acquired condition that occurred at birth through age nine (without support and services, there is a high probability later in life that may be considered to be a developmental disability).
  • You are enrolled in K-12 special education classes.

People in need of Mental Health or Addiction Services:

  • You are a resident of one of the 12 parishes we serve.
  • You are struggling with mental health issues, or you have received a diagnosis such as depression, bipolar disorder or anxiety disorder ranging from mild to severe.
  • You have a substance abuse issue, substance dependence or a severe personality disorder.
  • You have one or more mental health disorders that substantially interfere with your ability to carry out the primary aspects of daily living, such as self-care, household management, interpersonal relationships and performance in school or work.

What will take place when I arrive at an NEDHSA clinic?

For addiction and/or mental health services:

  • If you have an appointment, you will be seen as scheduled.
  • If you are a walk-in, you will be seen at the first available opening with a counselor.
  • Upon your arrival, you will be asked to complete a packet of registration forms, consisting of consent forms, treatment options, a Medicaid application, voter registration and fee-setting materials. It may take 30-45 minutes to complete these forms.
  • A counselor will meet with you a conduct an assessment which could take between 45-90 minutes. When your assessment is complete, you will either be assigned to a counselor for outpatient services, referred to appropriate services elsewhere if your needs are beyond the services we offer or advised that no services are required.
  • Guardians must accompany children and adults who are under another person’s guardianship.

What should I bring on the day of my appointment?

For mental health and/or addiction services:

  • An ID card and an insurance card if you have a policy.
  • Any medications you take, in the pill bottle, or a pharmacy print-out of your medications.
  • Proof of income must be established when you arrive. If you don’t have proof of income with you, you have 30 days to bring it back to us.
  • Name and contact information for any agency that referred you to us.
  • Any relevant legal paperwork such as a court order.

For developmental disabilities:

  • For children: IEP (Individualized Education Plan).
  • One or more of the following: Psychological Records, Medical Records, Work Assessment.

Do I qualify for insurance?

Medicaid and private insurance are accepted at all NEDHSA clinics. The NEDHSA Monroe and Columbia Behavioral Health Clinics also serve as Medicaid Application Centers. Staff persons are available to assist individuals in applying for Medicaid insurance on site as a convenience to our consumers.

How was NEDHSA formed?

Louisiana Act 384 merged mental health, developmental disability, addictive disorder services (or co-occurring disorders) into Local Governing Entities (LGEs) as of July 1, 2010. NEDHSA is one of 10 independent LGEs. Each LGE is administered by an Executive Director who reports to a local board of community volunteers. Each LGE remains part of the Louisiana Department of Health & Hospitals.

Is NEDHSA an accredited organization?

A CARF One-Year Accreditation was awarded to NEDHSA for the following services:

  • Intensive Outpatient Treatment: Alcohol and other Drugs/Addictions (Adults)
  • Outpatient Treatment: Alcohol and Other Drugs/Addictions (Adults, Children, and Adolescents)
  • � Outpatient Treatment: Mental Health (Adults, Children, and Adolescents)

CARF accreditation demonstrates NEDHSA’s quality, accountability, and commitment to the satisfaction of the persons served. CARF International is an independent, nonprofit accreditor of health and human services providers in the areas of Aging Services, Behavioral Health, Child and Youth Services, Durable Medical Equipment, Employment and Community Services, Medical Rehabilitation, Opioid Treatment Programs, and Vision Rehabilitation Services. For more information on CARF, visit www.carf.org